You recently took a part-time job working for a local company. After a few weeks you realised there were some problems with the job.
Write a letter to the manager of the company. In your letter
-- explain why you took the job
-- describe the problems that you experienced
-- suggest what could be done about them.
Dear Mr. Adison,
I am a part-time call-centre operator at your company, started working about 4 weeks ago. I am writing to indicate the problem I encountered during my work.
Actually, I decided to took the position of a telesales specialist because consider myself able to develop a career in sales due to my skill of establishing good contact with people and make them trust me. However, I realised there are some obstacles on a way to success.
The problems started 3 weeks ago then the system administrator updated my software. At the time of a call I was querying a customer for his personal data then suddenly my computer reloaded and this person’s profile was lost. This situation repeated in the future for several times. I asked the system administrator to solve this problem, but he told me this is solely my fault and my computer skills are below required to use this program.
I am assured the complete situation makes company profits lower. I believe that software managing specialist could fix the problem if the initiative would be taken by a senior manager of your rank.
You took your family to a near-by restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In the letter:
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
You do NOT need to write your own address. Begin your letter as follows: Dear..... ,
Dear Sir / Madam,
On January 9th my family and I visited your establishment to have a traditional celebration of my sister’s birthday. Since she lives in France we annually go to this restaurant, because we always considered it as the most classy French cuisine place. Having the onion soup there is also our family tradition because my sister loved it very much before her moving to France. I suppose, you can imagine our disappointment when we found the onion soup absolutely inedible last time. Firstly, it was cold. Secondly, it seemed your chef did not stir it well while cooking, so there were some clogs of flour. The last but not the least, its taste made us to suggest that the cook used artificial instant soup base. We asked our waitress about the reasons soup is so awful and she told the cook of current shift has changed and this is the vision of the soup of the new one.
It is highly unlikely this new chef with his vision is suitable for such famous restaurant as yours. I recommend changing or sending him to training in order your customers could further enjoy genuine French cuisine.
Your neighbors have recently written to you to complain about the noise from your house flat.
Write a letter to your neighbors. In your letter explain the reasons for the noise apologize. Describe what action you will take.
Dear Mr Jonathon,
I am writing in response to your letter, complaining about the sounds my musical instrument is producing. I feel that I have to explain myself and humbly ask for your forgiveness.
Actually, I am a student of the North Carolina Arts College and as a part of my end of term exams I have to perform 4 plays by flute. Therefore I have to reherse every day because I am eager to make a good impression to my teachers. To achieve my goal I am supposed to play about 3 hours a day.
I must apologize for playing in inappropriate hours. It was all my fault since I did not bother reading the rules of our house owner, prohibiting playing musical instruments.
I have consulted with my class teacher and he suggested me to use one of the rooms of the college to rehearse for a small fee. I assure you by no means will be disturbed again with the noise from my apartment.
I beg for your understanding and forgiveness. Please, accept this box of chocolate as a token of my appreciation for not giving this problem a legal action.
For the past year you have been a member of a local club. Now you want to discontinue your membership.
Write a letter to the club secretary. In your letter
-- state what type of membership you have and how you have paid for this
-- give details of how you have benefited from the club
-- explain why you want to leave.
Dear Mr. Brooke,
I regret to inform you that I have to discontinue my membership at your Golden Hook Fishing Club.
I joined the Club 1 year ago and the benefits from the participation exceeded the fee. Round tables and lectures of famous fishermen were absolutely brilliant. Moreover, discounts on the equipment in sports gear shops helped me to save money. The last but not the least, your monthly illustrated magazine was a precious treat to me.
Unfortunately I have to move to another country because my father, living in France, is in a desperate health condition. I must acknowledge that continuing the membership in your Club is no longer an option to me.
I have paid the last year fee by my credit card and its details are in your database. Because of stated above I would like to ask you not to charge me for the following year. I hope that in the future I will have an opportunity to recommence having advantages of participation in your Club.